Introduction A leading European insurance company with more than 65 million customers and 10,000 employees found that their customer service agents were getting up to 5,000 calls a day. The average call length was 30 seconds but it took the agent 20-30 seconds per call for access the right system […]
Month: March 2023
Introduction The digital world has changed the way people live and work, but it hasn’t yet changed the way companies do business. Organizations that digitally enable their products and services are better able to compete and differentiate themselves. Digital transformation is happening rapidly in nearly every industry. Digitally enabled products […]
Introduction The world of business is changing. We’ve entered a new era of competition where the best ideas and solutions will come from anywhere, at any time. This means that the only way to guarantee success is through continuous innovation – and technology adoption can help you with that. What […]
Introduction A network security foundation is a set of foundational technologies and practices that can be used to secure your network. The goal of any network security foundation is to reduce risk, improve operational efficiency and ensure compliance with company standards. To build a solid foundation that is capable of […]
Introduction The world is changing, and so is the way we live. Today, companies and organizations are increasingly adopting a sustainable approach to business. They are putting their efforts towards incorporating a focus on sustainability into their products and services while also implementing sustainable practices within their operations. However, the […]
Introduction When it comes to management styles, there are hundreds of them. Some work, others don’t. It’s important to know which ones do and which ones don’t before you try them out on your team. Here are a few different options for how to manage remote workers: How do you […]
Introduction In this guide, we’ll explore the importance of network security and how it can be used to help protect your business from cyberattacks. We’ll also discuss some key concepts in network security, such as authentication and authorization. By understanding these concepts and how they work together within an organization’s […]
Introduction Cybersecurity is a topic that often gets a lot of attention, but not always for good reasons. As more and more information about our personal lives becomes available online, hackers are able to access that data with greater ease than ever before. That’s why businesses need to take all […]
Introduction If you’re beginning your e-commerce journey or just starting to expand your business, fulfillment is an important part of the process. Fulfillment is how you get your product into the hands of your customers. It’s also one of those things that can make or break a company because it […]
Introduction How you perceive your manager’s management style can affect your performance and morale. 1. Management by walking around Management by walking around is a management style where a manager is present on the job, but not necessarily in an office. The manager can be seen as a friend and […]